Refund policy

  1. All Processed orders are considered final, and therefore non-cancellable and non-refundable
  2. Exchanges are only accepted in cases where the product received is incorrect or defective; exchanges due to buyer's change of mind will not be accepted.
  3. Returned items must be in their original sealed packaging/box to be eligible for exchange.
  4. Customers are required to provide supporting information including a photo of the item and a valid reason to our customer service team.
  5. We reserve the right to decline exchanges for items that have been unpacked or used.
  6. We retain the discretion to reject any exchange requests we deem unfit. Our company's decision on all matters relating to exchange requests shall be final and conclusive.

NOTES:

*Must inform within 1-2 working days, charge may apply
 ($50 - $80)
*NO return/exchange/refund after more than 7 days after
 order received.
*NO return/exchange/refund if packaging already opened.
*NO return/exchange/refund for ALL sofa & bedframe product.
*All refunds will be processed through the platform gateway.
*$30 fee on-site servicing transportation (applicable after
  7 working days after delivery.)