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Return, Refund and Exchange Policy
Returns & Exchange
We accept returns and exchanges under specific conditions. Please note the following:
- If an item arrives defective or damaged, we will provide support to resolve the issue.
- For change-of-mind returns or exchanges, customers are responsible for the return shipping costs. Certain restrictions may apply.
- To initiate a return, you must contact us via our Contact Page or email us on cs@livingmall.sg within 24 hours of product delivery.
When submitting your request, please provide the following:
- A copy of your official purchase receipt as proof of purchase.
- Clear photos or a video showing the damage (if applicable).
- A description of the issue or reason for the return.
A member of our customer service team will then contact you with further instructions.
Important: You must notify us within 24 hours of delivery if your product arrives damaged. Please take photos immediately upon delivery as evidence, as delayed claims may not be accepted.
Returned items must be in original condition, including:
- Original packaging and boxes
- Labels, stickers, and seals
- Manuals, accessories, and protective materials
We reserve the right, at our sole discretion, to apply a 10% restocking fee on change-of-mind returns.
Refunds
Refunds are only permitted in exceptional circumstances where the returned product is confirmed to be defective, and repair or replacement is not possible.
- Approved refunds will be processed back to the original payment method used at the time of purchase (e.g., credit card or PayPal).
- Please allow processing time for the refund to appear, depending on your bank or payment provider.
For full information about our Return & Refund Policy, kindly check here ►
